We use SF Express for most deliveries in Shanghai and the rest of China. We've had very good experiences with this company in speed of delivery, customer service and all else. However, in case there should ever be an issue you're not happy with please feel free to get in touch with us and we will do all we can.
If you are not satisfied for any reason whatsoever with our product feel free to return it in unopened condition within 30 days for a full refund. If there's an issue with your coffee (i.e. not as you expected for some reason) please do let us know and we'll make it worth your while. Thank you.
If you would like to cancel an order please give us a call. Please understand that orders that have shipped cannot be cancelled, however, they can always be returned under our return policy stated above.